LEAP Support Services

Customer Service Commitment

LEAP Australia is committed to providing our customers with the very highest level of service and support. Unconditionally.

This page outlines the processes in place for accessing LEAP Australia's technical support and customer information services. Following these guidelines will ensure that we can continue to meet and where possible, exceed your service and support expectations.

Understanding Your Needs

At LEAP Australia understand your needs best when you communicate them to us. Our product support engineers and service personnel are available to assist you via phone, fax or email. The following list of contact numbers and emails are provided to ensure that you are able to quickly engage the appropriate member of our team.

General Information

When you place a support call, you will be routed to a rostered support engineer for the relevant product type. For this reason, it is very important that you always call the appropriate 1300 number or E-mail address.

If the line is busy, you will be invited to leave a voice message. Please take the time to leave a message including your return contact details and a short description of your support requirement. Our guarantee to you is that your call will be acknowledged as soon as possible and no later than 30 minutes after receipt during normal office hours.

In all cases, our support team will endeavour to solve your technical support question over the phone or by email. In the event that the matter reported requires escalation, you will be issued with a support call log number for future reference. The support engineer will then take appropriate action to report the problem via the applicable product developer. You will be regularly advised of all developments arising from any support escalation (at least once every 24 hours) until resolution.

Our support desks are manned from 8.30 am through 5.00 pm AEST. If you know in advance that you may require assistance outside normal working hours, arrangements can be made to provide you with this service.

Our goal is to provide you with the most efficient response to your technical support enquiry. When you contact us via our 1300 numbers or our support email addresses, you are guaranteed a rapid response that is appropriately logged, tracked and resolved.

Technical Training

LEAP Australia offers comprehensive technical training for all our software products. For more information related to course content and schedules follow the link in the box above or call our general inquiries hotline number 1300 88 22 40