{"id":648,"date":"2020-03-24T10:09:52","date_gmt":"2020-03-24T00:09:52","guid":{"rendered":"https:\/\/www.productdesignsoftware.com.au\/?p=648"},"modified":"2024-05-06T14:39:53","modified_gmt":"2024-05-06T03:39:53","slug":"tips-for-working-from-home-with-ptc-software","status":"publish","type":"post","link":"https:\/\/www.leapaust.com.au\/blog\/dx\/tips-for-working-from-home-with-ptc-software\/","title":{"rendered":"Tips for working from home with PTC Software"},"content":{"rendered":"
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In these unprecedented times, many businesses are encouraging workers to work from home to help \u2018flatten the curve\u2019 of new cases from the global COVID-19 pandemic.\u00a0 Indeed, at LEAP Australia the majority of our staff are now working from home, but we are committed to providing our highest levels of customer support and high-quality software demonstrations to our valued customers throughout Australia and New Zealand using online tools.<\/p>

PTC has created a dedicated page with many good resources to help as customers transition to remote working.\u00a0 This page can be accessed here: https:\/\/www.ptc.com\/en\/support\/enablement\/COVID19-Resources<\/a><\/p>

For LEAP\u2019s customers using PTC software, here are some additional tips outlining the\u00a0options available to\u00a0you to\u00a0continue\u00a0using Creo & Windchill while working remotely:<\/p>

Option 1: VPN <\/strong><\/p>

If you have a VPN connection, you can use that to first connect to your company network, then run Creo and Windchill like you are in the office. Starting Creo and retrieving and saving data will be slower as files are transferred over your internet connection, rather than a local network.<\/p>

VPN connections can use either ipv4 or ipv6 communication protocols. Currently only Creo 6.0 and the most recent version of the license server are supported for ipv6. Prior versions of Creo and the license server only support ipv4. Refer to the below links from PTC\u2019s knowledge base<\/p>

https:\/\/www.ptc.com\/en\/support\/article\/CS159577<\/a><\/p>

https:\/\/www.ptc.com\/en\/support\/article?n=CS302759<\/a><\/p>

Option 2: Desktop Sharing<\/strong><\/p>

If you have multiple machines, and can leave your normal office PC in place, you could use remote desktop sharing tools (e.g. TeamViewer) to control your work computer remotely. This doesn\u2019t require a VPN.<\/p>

Option 3: License Borrowing<\/strong><\/p>

Licenses can be borrowed (i.e. checked out) and machines may then be taken off site. The license to be used and the number of days can be chosen at the time of borrowing. There is a requirement that the \u201cborrowable\u201d license has been installed on your license server.<\/p>

To borrow a license, you must be connected to same network as the license server \u2013 either in the office or via a VPN.\u00a0 Then perform the following steps:<\/p>

  1. In Windows Explorer, browse to the folder C:\\Program Files\\PTC\\<Creo Version>\\Parametric\\bin and run parametric_borrow.bat<\/li><\/ol>

    If you have multiple startup configurations to run different licenses, select the one you want to use and set the number of days:<\/p>

    \"\"<\/p>

    1. Press Start to borrow the license and the dialog box will close and Creo will start using the borrowed license.<\/li>
    2. To check that it is working, disconnect from the work network and start Creo again.<\/li><\/ol>

      By default, licenses can be borrowed for 5 days, but this can be changed by setting an environment variable LM_BORROW_DURATION = N on your machine before running the borrow utility.\u00a0 For a perpetual license N can be up to 29 days and for a subscription license, N can be up to 179 days.<\/p>

      For more details, please refer to the following links:<\/p>

      How to borrow licenses for Creo Parametric – https:\/\/www.ptc.com\/en\/support\/article\/CS29618<\/a><\/p>

      How to extend borrow period for more than 14 days in Creo Parametric – https:\/\/www.ptc.com\/en\/support\/article\/CS240100<\/a><\/p>

      Option 4: Individual License<\/strong><\/p>

      If you have floating licenses, these can be removed from your current license server machine and installed on individual user machines. Please login to the link below to access your licenses:<\/p>

      https:\/\/support.ptc.com\/apps\/licensePortal\/auth\/ssl\/advsearch<\/a><\/p>

      Simply press \u2018search\u2019 without entering any search criteria to see all your installed licenses.<\/p>

      Option 5: Home Use License<\/strong><\/p>

      Customers with subscription Creo Parametric licenses are also entitled to running Home Use licenses.\u00a0 These licenses are to be installed on personal computers not located or used in the workplace and can be used to perform commercial\/production work.<\/p>

      Other Considerations<\/strong><\/p>

      Creo Configurations<\/u><\/p>

      It is recommended to cache any shared network drives used by Creo start up scripts. Contact your IT department on how to do this. Alternatively Creo configs and scripts would need to be adjusted to refer to local copies of your Creo configuration.<\/p>

      Working with Windchill<\/u><\/p>

      For most customers, working with Windchill will require a VPN to access the Windchill server.\u00a0 Performance will obviously be impacted by your internet connection, but there are some techniques that can help working on a slower connection.\u00a0 PTC has put these together in a new support document for customers here: https:\/\/www.ptc.com\/en\/support\/article\/CS322300<\/a>.<\/p>

      For help with any of these setups, please reach out to LEAP technical support<\/span><\/a> or your account manager for further assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      In these unprecedented times, many businesses are encouraging workers to work from home to help \u2018flatten the curve\u2019 of new cases from the global COVID-19 pandemic.\u00a0 Indeed, at LEAP Australia the majority of our staff are now working from home, but we are committed to providing our highest levels of customer support and high-quality software… Read More »Tips for working from home with PTC Software<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":655,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","footnotes":""},"categories":[3,7],"tags":[],"class_list":["post-648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dx","category-uncategorised"],"_links":{"self":[{"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/posts\/648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/comments?post=648"}],"version-history":[{"count":1,"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/posts\/648\/revisions"}],"predecessor-version":[{"id":2295,"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/posts\/648\/revisions\/2295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/media\/655"}],"wp:attachment":[{"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/media?parent=648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/categories?post=648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.leapaust.com.au\/blog\/wp-json\/wp\/v2\/tags?post=648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}