LEAP Australia and New Zealand is committed to providing customers with an active maintenance contract the best possible level of service and technical support.
Attention Students: Please use your official university email account and CC your academic supervisor on all communications with LEAP.
As part of the academic process you must be meeting regularly with your supervisor and involving him/her in the project planning and day to day evaluation of your work. It is their role to make you an independent researcher, to take academic leadership of your project and to provide evaluation of its correctness.
The purpose of our academic support is to aid you in developing your own CAE skills so that you may independently progress with your research projects and theses. In accordance with the purpose of academia, it is imperative that the work you produce be original (i.e., your own and unique). As such, we cannot provide extensive, project-specific help without conflicting with these goals. We are, however, pleased to support your learning by supplying training materials and specific advice to direct you towards the most appropriate CAE tools and methodology to achieve these academic goals.
Please note that while we will endeavour to address your support request in a timely manner, our 30 minute response guarantee does not apply to academic customers and priority will be given to commercial support requests.
*Our guarantee to you is that your call will be acknowledged as soon as possible and no later than 30 minutes after receipt during normal office hours.
What can you expect when you place a support call?
When you place a support call from anywhere in Australia or New Zealand, your call will be answered by one of our administration staff.
The following information will be requested from you:
Contact phone number
Product for which assistance is required
A brief description of the problem
Your logged request will be forwarded to a rostered technical support engineer for the relevant product type. A call log number will be dispatched by email for later reference if required.
If the line is busy you will be invited to leave a voice message. Please take time to leave a message including your return contact details and a short description of your support requirement.
If you would like to have this information on hand, download and print the LEAP Technical Support brochure.